With online shopping on the rise, apartment buildings have become prime targets for package theft. Property managers are under increasing pressure to offer residents a secure, convenient, and modern solution for deliveries.
Smart parcel lockers provide an easy-to-implement system that reduces theft, improves resident satisfaction, and streamlines daily operations—all without adding strain to on-site staff.
In this article, we explore the risks of unsecured deliveries and how smart lockers can help protect your property and reputation.
Why package theft is a growing concern
Traditional delivery methods—like leaving packages in lobbies, behind front desks, or outside apartment doors—leave parcels exposed and vulnerable. According to Safewise, more than one in three online shoppers have experienced package theft. In multi-unit buildings, that risk is amplified due to high foot traffic and minimal oversight.
For property managers, this creates:
- Frustrated residents
- Increased complaints and replacement requests
- Greater administrative burden
- Reputation damage and potential liability
A smart locker solution for apartment communities
Smart lockers provide secure, self-service access points for parcel delivery and collection. Instead of leaving packages in common areas, couriers load deliveries into assigned lockers. Residents receive an instant notification with a secure code or QR to collect at their convenience—day or night. This reduces the window for theft and removes the need for staff to act as middlemen for deliveries.
Key benefits for property managers
Smart lockers aren’t just a resident perk—they’re a smart investment for operations and retention. Here’s how:
- Minimize package theft: Secure access methods prevent unauthorised access, deterring opportunistic theft and reducing liability.
- Reduce complaints and admin overhead: Lockers eliminate the need for front desk management of deliveries, lost package reports, or damage claims.
- Increase resident satisfaction: Lockers allow 24/7 access, giving residents more flexibility and building trust in your service.
- Boost lease renewals: Modern amenities like smart lockers contribute to higher retention, especially for digitally savvy renters.
- Stand out in competitive markets: Properties with smart locker systems are viewed as more secure and modern, helping you attract new tenants.
Flexible options for any building type
Whether your property is a high-rise, a mid-sized walk-up, or a build-to-rent community, there’s a locker configuration to suit:
- Indoor lockers: Installed in lobbies, mailrooms, or shared spaces. Great for high-security or climate-controlled access.
- Outdoor lockers: Built for durability and weather resistance. Ideal for buildings without indoor delivery space or those wanting 24/7 accessibility.
At Click n Collect, our locker systems can be customised with different sizes, finishes, and access features. We also support integrations with delivery services or property management platforms for hands-off management.
Looking to understand how parcel lockers function in apartment buildings?
Take a deeper dive into how they're accessed, configured, and managed in residential settings. Explore apartment parcel lockers—smart, secure solutions for modern living.
Conclusion: Secure deliveries, satisfied residents
As package volumes increase, so do expectations around convenience and security. Parcel lockers are a proven solution to reduce theft, modernise operations, and improve resident experience—all without added admin.
If you manage a residential property and want to reduce risk while increasing retention, smart lockers are a solution worth exploring.
Get in touch with the Click n Collect team or visit our resources page for more insights and implementation tips.
