How Click n Collect is unlocking the future of experiential retail

  • Stay competitive

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    Stay competitive with modern shopping solutions that enhance the customer experience.

    Retailers often struggle to stay competitive with modern, omnichannel shopping experiences. Click n Collect’s smart retail lockers provide seamless bricks-and-clicks solutions, offering flexible pickup options. This keeps your store ahead of the competition by enhancing the customer experience.

  • Boost customer satisfaction

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    Boost customer satisfaction with quick and easy pick-up options that drive loyalty and repeat business.

    Inconvenient fulfilment options can lead to a decline in customer loyalty and repeat business. Our smart retail lockers support buy-online, return in-store, and ship-to-store options, simplifying the shopping process. This improves customer satisfaction, driving repeat business and loyalty.

  • Drive sales growth

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    Drive sales growth with innovative solutions that exceed today’s retail demands.

    Retailers face increasing pressure to meet customer expectations for fast and flexible fulfillment. Our endless aisle and smart retail lockers integrate seamlessly with your operations, supporting ship-from-store and in-store kiosk experiences. Our experiential retail solutions help you meet growing customer demands and drive sales growth.

  • Maximise efficiency

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    Maximize space and efficiency with customizable locker systems that fit your business needs.

    Inefficient order handling and limited space can create operational bottlenecks in retail. Click n Collect’s customizable smart retail lockers optimize space and streamline fulfillment, allowing you to manage orders more effectively while reducing in-store congestion. This boosts overall efficiency and productivity.

Retail in action

Smarter pickup. Stronger results.

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Retail

"The arrivals locker program has greatly elevated the customer experience by offering a fast, secure, and completely contactless pickup solution. Customers appreciate the convenience of collecting their orders instantly upon arrival using the SMS code—eliminating queues, saving time, and making the process seamless from start to finish."

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Eswaran

Muscat Duty Free

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Retail

"The Click n Collect locker system has been rock solid. It’s incredibly easy for customers to use, and we haven’t had a single mishap. It’s very popular. The temperature control is near perfect, and the Control Tower has been completely reliable."

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Vinnie Lima

GetBlok Farms

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Grocery

"At the Click n Collect locker launch, we had shoppers try the grocery locker system with no directions from us - everyone got it. It's a simple, convenient and intuitive system that saves our customers time - freeing up hours in their busy lives."

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Mark McCurdy

VP of Retail Operations, Fresh St Market

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Grocery

"We’ve seen our social media pages go through the roof with fantastic feedback and growing interest in the food lockers. It really feels like this matches the future of Tesco stores. Customers feel safer using the online service—and it’s a more convenient way to shop, too."

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Alex Redgrave

Tesco

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Retail

"Once a customer has used the Click n Collect system for the first time, they want to use it again and again. There is no real wait time, and they can come at their own convenience."

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Supercheap Auto

Supercheap Auto

Lockers for every need

Lock in retail storage solutions for any product

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Parcel

Our versatile parcel lockers offer secure, flexible retail storage solutions for customer orders, seamlessly fitting various retail environments for easy pickups.

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Heated

Optimal warmth for food deliveries and pickups. Our heated lockers ensure customer satisfaction with every order.

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Controlled-ambient

Our controlled-ambient lockers securely store temperature-sensitive items like electronics, pharmaceuticals, and flowers, ensuring optimal conditions for pickup.

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Refrigerated and freezer

Our refrigerated and freezer lockers provide secure, temperature-controlled storage for perishable groceries, ensuring freshness and quality for customer pickups.

Looking for something else?

We offer tailor-made solutions that grow with your business. Contact us for a customized locker system!

How it works

Unlocking convenience

Order placement and selection
Customer

Order placement and selection

The customer places an order online, selects a pickup location, and chooses a time slot.

Order confirmation
System

Order confirmation

The system confirms the order, processes it, and notifies the store for fulfillment.

Item picking and loading
Business

Item picking and loading

The business picks, packs, and loads the items into lockers according to the customer's selection.

Pickup notification sent
System

Pickup notification sent

The system sends a notification with locker access details (PIN or QR code) to the customer.

Client order collection
Customer

Client order collection

The customer uses the provided PIN or QR code to collect their order from the locker at the chosen time.

Certifications & compliance

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ADA

Our smart lockers incorporate design elements that comply with the Americans with Disabilities Act (ADA).

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DOE

Department of Energy (DOE) adherence ensures our lockers are energy-efficient yet high-performing.

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NSF

Our food lockers adhere to National Sanitation Foundation (NSF) standards.

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UL and CE

Our lockers are UL and CE certified, ensuring they meet the highest safety and quality standards.

Smart retail lockers FAQs

We’ve got the answers

  • How do retail lockers integrate with existing store systems?

    Our smart lockers integrate seamlessly with your store’s order management and inventory systems via APIs, enabling real-time updates, automated order processing, and efficient fulfillment—whether for ship-to-store, click-and-collect, or in-store pickup.
  • What maintenance is required for smart retail lockers?

    Our lockers are designed for low maintenance, with regular checks for cleanliness and operational performance. We provide ongoing support to ensure your lockers continue to function optimally, keeping your store’s operations smooth and hassle-free.
  • Can the lockers be customized to fit our specific needs?

    Yes, our modular locker system is fully customizable and scalable to fit your store’s needs. You can choose from various locker configurations, colors, and sizes to accommodate different packaging types. Additionally, the user interface can be branded to match your store’s identity, creating a seamless and personalized experience for your customers.
  • What kind of reporting and analytics are available?

    Our smart lockers come with built-in reporting and analytics features, giving you insights into order fulfilment times, locker usage, and customer pickup patterns to optimize operations.
Looking for specific information?
Get in touch with our smart locker installers or explore our resources via the link below.

Interested in our solutions?

We're here to help you find the perfect solution for your organization. Share your details, and we'll be in touch shortly.

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Click n Collect provides 24/7 global support, ensuring we're always there when our clients need us.

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