With the rise of online shopping, apartment buildings are facing a daily flood of deliveries. For property managers and developers, managing this volume efficiently—without sacrificing security or the resident experience—is becoming essential. That’s where smart parcel lockers come in.
In this article, we’ll explain what an apartment parcel locker is, how it works, and why it’s becoming a must-have amenity in multi-residential buildings.
What is a parcel locker in an apartment building?
An apartment parcel locker is a secure, self-service unit where delivery drivers can drop off packages, and residents can pick them up at their convenience—often 24/7. These systems are typically installed in lobbies, mailrooms, or near building entrances, and come equipped with digital interfaces, secure compartments, and real-time notifications.
Here’s how it works:
- A courier places a parcel in an available locker.
- The system sends the resident a notification via SMS or email.
- The resident retrieves the parcel using a unique access code or QR code—no staff interaction required.
Some systems can even integrate with property management platforms, simplifying package tracking and reporting.
Why parcel lockers make sense for apartments
- Reduces package theft
- Lockers keep deliveries secure and out of sight, reducing theft and misplaced packages.
- Convenience for residents
- Residents pick up packages on their own schedule—no more waiting around or missed deliveries.
- Eases staff workload
- Parcel management can be a drain on front-desk staff. Smart lockers automate the entire process, freeing up time and improving efficiency.
- Adds property value
Today’s renters expect smart, modern amenities. Parcel lockers offer a practical, high-visibility feature that adds value and appeal.
Indoor vs. outdoor lockers
- Indoor lockers are ideal for lobbies, mailrooms, or underutilised indoor spaces.
- Outdoor lockers are weather-rated, perfect when indoor space is limited or for 24/7 street-facing access.
Both options offer secure, durable, and tech-enabled solutions that scale with your building’s needs.
Smart locker features to consider
When choosing a system, property managers should look for:
- Modular configurations that can scale with demand
- Remote monitoring and support to minimise downtime
- ADA-compliant designs to support accessibility
- Custom branding to align with the building’s look and feel
- Reporting and analytics to track usage
For a deeper dive into locker features, see What is a smart locker? The tech behind secure, self-service pickup.
Choosing the right solution for your building
Parcel lockers aren’t one-size-fits-all. Consider:
- Volume of deliveries
- Available space (indoor or outdoor)
- Resident preferences and expectations
- Budget and ongoing maintenance needs
Looking to implement parcel lockers in your building?
Click n Collect specialises in smart locker systems designed for residential and commercial use. Whether you manage a large apartment complex or a mixed-use development, we’ll help you implement a solution that delivers on both security and convenience.
How to prevent package thefts in apartments
Or get in touch with our team to find the right solution for your property.
