Retail is changing fast—and it’s not slowing down. With rising delivery costs, evolving customer expectations, and increasing pressure on fulfilment efficiency, retailers are rethinking how, when, and where orders get into customers’ hands. One solution gaining serious momentum? Click n Collect lockers.
What began as a pandemic-era convenience is now a core part of the omnichannel experience. Smart lockers help retailers close the gap between digital and physical commerce, reduce last-mile delivery complexity, and empower customers with flexible pickup options—all while cutting costs and improving in-store operations.
Why lockers make sense right now
Retailers have long feared that lockers might cannibalise foot traffic—but the data paints a different picture. According to McKinsey, profitable online fulfilment models (especially for grocery and general merchandise) hinge on efficiency and customer-led flexibility. Locker pickup addresses both.
Customers want to shop on their terms. Lockers deliver that—literally—offering convenient, contactless, and time-saving pickups. And from a retailer’s perspective, lockers open up an entirely new operational model:
- Extended pickup hours without increasing labour costs
- Reduced congestion at service counters
- Streamlined returns and reverse logistics
- Better use of floor space in high-traffic locations
Retailers embracing locker innovation
Smart lockers aren’t theoretical—they’re already transforming operations across global retail. From national grocery brands to duty-free leaders and hardware retailers, Click n Collect lockers are powering seamless experiences.
Case Study: Auckland International Airport
Auckland Airport deployed lockers to support duty-free pickup, streamlining post-security handoff and enhancing passenger convenience. Read the full case study
Case Study: Mitre10
This leading hardware chain used Click n Collect lockers to enable after-hours and weekend pickups, reducing queue times and improving customer satisfaction. Read the full case study
Click & Collect isn’t about replacing stores—it’s about elevating them
The smartest retailers aren’t choosing between physical or digital. They’re building seamless bridges between both. Locker pickup enables this kind of omnichannel harmony, allowing in-store, online, and mobile channels to support one another rather than compete.
With lockers, stores become mini distribution hubs, supporting BOPIS, curbside, and last-mile fulfilment from one unified platform.
Flexible, secure, and future-ready
Whether you’re a grocery chain managing high volumes, a pharmacy offering after-hours pickup, or a retailer looking to reduce return friction, Click n Collect lockers provide the flexibility, scalability, and support to evolve with your needs.
Our platform supports:
- Temperature-controlled modules (ambient, chilled, frozen)
- Self-closing doors and secure age verification
- Returns, oversized item alerts, and customer notifications
- Seamless integrations with ecommerce, POS, and order systems
Rethink the last mile—without the growing pains
Retail is being redefined. Those who adapt will lead the way. Click n Collect lockers let you fulfil faster, operate more efficiently, and offer the kind of convenience customers expect—all without sacrificing brand experience or profitability.
Want to learn more? Contact our team or explore more smart locker insights.
