We're dedicated to designing meaningful experiences
We are a human-centered design smart locker technology company, developing automated lockers that streamline click-and-collect delivery for businesses. Partnering with major global organizations, we create safe, secure, and customizable modular smart lockers for a seamless experience.
Our mission
We are creating the world’s largest last-mile distribution network, engineering intelligent, human-centric locker solutions to transform global transactions of goods and services.
Our vision
As a leading smart locker manufacturer, our goal is to revolutionize global last-mile logistics through the creation of intelligent and human-centric locker solutions. Our goal is to make the world more connected, efficient, and accessible for everyone.
Our values
We pursue excellence, ensuring innovation and competitiveness remain core to Click n Collect. We work to stay ahead in a fast-moving, ever-changing world. We act with positivity to create a joyful work environment for our team. We prioritise respect and cultivate a safe, inclusive work community where everyone’s perspective is valued and heard. We work as a team, collaborating to achieve the best outcomes for everyone, enabling us to act nimbly.
A journey through human-centered design
At Click n Collect, we take a service-led approach to design, ensuring our solutions are intuitive, scalable, and built around real user needs. Through research, iteration, and continuous improvement, we develop smart locker systems that seamlessly integrate into operations, enhance accessibility, and drive efficiency.
Discover
Define
Design
Deliver
Refine
Discover
Designing with purposeThe best solutions start with understanding real people and real challenges. We immerse ourselves in the user experience, using research, observation, and direct engagement to uncover genuine needs and opportunities for innovation.
Define
Developing targeted solutionsA great product solves the right problem. We refine our insights to pinpoint the core challenge, transforming research into clear, actionable objectives that guide development and ensure a meaningful impact.
Design
Perfecting solutions with purposeInnovation doesn’t happen in a single step—it’s an iterative process. We develop, prototype, and test, continuously gathering feedback to validate usability and performance. This ensures that our smart lockers aren’t just functional—they’re effortless to use.
Deliver
Solutions that exceed expectationsA product is only successful if it works seamlessly in real-world environments. Before launch, our lockers undergo rigorous testing to ensure they align with both user expectations and operational goals, delivering reliability, security, and efficiency at scale.
Refine
Evolving through continuous improvementNeeds change, and so do our solutions. We continually analyze data, gather insights, and refine our software and hardware to stay ahead of evolving user demands. This ensures our lockers remain cutting-edge, adaptable, and always built for better experiences. By following this human-centered, service-led approach, we create solutions that don’t just meet expectations—they elevate experiences for businesses and their customers.
The Click n Collect comprehensive solution
Unparalleled service and support
24/7 support
Our support team is available around the clock, ensuring your lockers stay at peak performance whenever you need them.
Proactive maintenance
We offer regular maintenance services to prevent issues, ensuring your lockers always perform at their best.
Expert installation
Our experienced smart locker installers will guide you from setup to training for a smooth installation process with minimal downtime.
State-of-the-art hardware
Durable construction
Click n Collect smart lockers are built with high-quality, durable materials to withstand heavy usage in both indoor and outdoor environments.
Modular flexibility
Through customizable configurations, our smart locker systems adapt directly to your specific needs, from grocery to parcel solutions.
Energy efficient
Designed with inverter technology and eco-friendly refrigerants, Click n Collect smart locker technology helps reduce energy consumption and environmental impact.
Cutting-edge software
Seamless integration
Our advanced Click n Collect smart locker software integrates with your existing systems, ensuring a smooth transition to more efficient operations.
Customizable UI
Our software offers customizable user interfaces to align with your organization’s identity, creating a more cohesive customer experience.
Real-time monitoring
Track usage, inventory, and performance through real-time reporting, giving you data-driven insights to optimize operations.
Everyday impact
Making a difference, one pickup at a time
"Once a customer has used the Click n Collect system for the first time, they want to use it again and again. There is no real wait time, and they can come at their own convenience."
Supercheap Auto
Supercheap Auto
"Thanks to its convenience, privacy, and consistent availability of the food lockers, the families in our community can regain stability, rebuild their lives, and ultimately move beyond the grip of food insecurity. We are thankful for the opportunity to serve our community through our Food Locker program."
Kourtney Shoop
Beaver County YMCA
"The Click n Collect locker system has been rock solid. It’s incredibly easy for customers to use, and we haven’t had a single mishap. It’s very popular. The temperature control is near perfect, and the Control Tower has been completely reliable."
Vinnie Lima
GetBlok Farms
"The arrivals locker program has greatly elevated the customer experience by offering a fast, secure, and completely contactless pickup solution. Customers appreciate the convenience of collecting their orders instantly upon arrival using the SMS code—eliminating queues, saving time, and making the process seamless from start to finish."
Eswaran
Muscat Duty Free
"Many individuals face significant challenges in accessing the food they need. Barriers like limited transportation and the stigma often associated with seeking assistance prevent neighbors from getting the support and proper nutrition they deserve." The smart locker system provides an innovative and flexible solution to providing additional food pickup options at locations that many of our neighbors in need are already visiting in their daily lives.”
Carey Redmann
Feeding America Eastern Wisconsin
"The Click n Collect lockers have improved access to free food, allowing neighbors to collect it on their own schedule. Many work during regular distribution hours, and the lockers let them pick up food on their way home. One neighbor, who is disabled, shared how grateful they were to avoid standing in line. Working students with families and residents in under-resourced areas also benefit—making it easier to access food close to home, school, or work."
Erin McKinney
Food Bank of Contra Costa and Solano
"Our newly added smart lockers have helped us serve a population of people who we have been unable to reach during our pantry hours at the Northern Illinois Food Bank's Neighborhood Market. These smart lockers have allowed us to offer a convenient and contactless method of distributing fresh groceries to our Neighbors in need who cannot attend our pantry due to reasons such as health struggles, work schedules, or lack of transportation."
Courtney Oakes
Northern Illinois Food Bank
"The Click n Collect lockers have expanded how we get needed food to our families. They are providing 24/7 access, convenience and discretion for those who need it. One mom of young twins stated "It is so much easier than bringing the kids into the pantry with me!" Another client emailed "I LOVE IT!!" We are seeing more families reached by the lockers, eliminating the embarrassment often felt by those coming to a food pantry. The lockers are easy to use and support has been timely and very helpful."
Beth Bentley
Gahanna Residents in Need (GRIN)
"Many of our neighbors who experience hunger struggle to access pantries because of limited transportation and scheduling conflicts. Implementing food lockers in our community reduced those barriers. Now our neighbors have the flexibility to access Mission Marshall Food Pantry in a way that also offers privacy and dignity."
Misty Scott
Mission Marshall
"Click n' Collect food lockers are a fantastic community asset! They offer our neighbors convenient, discreet, and dignified access to nutritious food. The Click n' Collect team provides amazing support, and they have been a pleasure to work with. We're looking forward to having our third set of lockers installed this summer and hope to have more in the near future."
Kari Hanna
Low Country Food Bank
"The vast majority of our unique families using the lockers are new to NNEMAP. so we have created an awareness of our pantry for a group of folks who didn't know we existed prior to having lockers."
Jim Hamberg
Pantry Director, NNEMAP
"At a couple of our clinics, before we had the Click n Collect lockers, enrollment in our Food as Medicine program was fairly low—around 20 to 30 patients. After installing lockers, one clinic grew from 30 to nearly 200, and another from 20 to almost 100. The lockers drove that growth by making it easier to access fresh produce—especially in food deserts where quality options are limited."
Vanessa Fernandez
HealthLinc
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Click n Collect provides 24/7 global support, ensuring we're always there when our clients need us.
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